Refund policy
30-Day Return Window
We stand behind the quality, lens clarity, and style of our sunglasses and eyewear accessories. You have 30 calendar days from the date of delivery to request a return or refund for your purchase.
Return Eligibility & Product Condition Standards
To qualify for a return and full refund:
• Sunglasses and eyewear products MUST be unworn, undamaged, free of lens scratches, fingerprints, or frame stress, and returned in their original packaging with all protective tags, stickers, cleaning cloths, and cases included.
• Promotional bulk items or custom-printed orders are eligible for return only if defective upon receipt or damaged during transit.
• Proof of purchase (order confirmation email or order number) is required for all return requests.
• Manufacturing defects (such as loose hinges, lens coating peeling) or items damaged during transit upon unboxing are eligible for a 100% full refund or immediate free replacement.
Non-Returnable Items
• Sunglasses showing signs of wear, physical damage, or scratched lenses caused by improper care.
• Clearance or final sale items clearly marked as “Final Sale” at checkout.
Free Returns & No Restocking Fees
We offer free returns on all eligible unused and unworn items. We provide a prepaid return shipping label at no cost to you, and zero restocking fees will be deducted from your approved refund amount.
How to Initiate a Return
1. Email info@shadyrags.shop with your original order number, reason for return, and photos showing the condition and original packaging of the eyewear.
2. Our customer service team will issue a Return Merchandise Authorization (RMA) and a prepaid printable return shipping label within 1-2 business days.
3. Pack the sunglasses securely in their protective case and rigid outer box with adequate cushioning to prevent lens scratching or frame bending during transit.
4. Affix the prepaid label to the package and drop it off at the designated carrier location.
Return Address
Please ship all authorized returns directly to our operational center:
promotionalsunglasses
6136 Walnut Dr
Fort Worth, TX 76114
United States
Refund Processing
Once your returned item is received and inspected at our Fort Worth facility to confirm unworn and undamaged condition, your refund will be processed within 1-2 business days. Refunds will be credited to your original payment method (Credit/Debit Card or PayPal). Please allow an additional 7-10 business days for your banking institution to post the credit to your account.
Exchanges
We do not currently offer direct exchanges. If you wish to select a different frame style, lens color, or polarization option, please return your unused original item for a full refund and place a new order on our website.
Damaged or Defective Products Upon Delivery
If your order arrives with broken hinges, cracked lenses, or crushed packaging, please contact info@shadyrags.shop within 7 days of receipt with photos demonstrating the damage. We will issue a full refund or ship a replacement unit immediately at no extra cost.
Contact Us
For questions regarding returns, email info@shadyrags.shop or call +1(510)-303-3985.